Salesforce Service Cloud

If your company deeply cares about the customer service, then Salesforce Service Cloud is what you should go for

Customer Always First

Service Cloud is a customer service and support application. It helps keep your customers happy and your support team sane, whether your customers reach out to you by email, phone, social media, online communities, or real-time Web chat.

If your company deeply cares about the customer service, then Salesforce Service Cloud is what you should go for. These tickets will be received by your service agents. Salesforce Service Cloud helps you in tracking and solving these tickets efficiently.
This is not the only way how you can transform customer experience. Let’s dig deeper and see how Salesforce Service Cloud is creating an impression.

Improve Agent Productivity

Using Service Cloud, agents can work from anywhere. With the easy management options available (such as web-based application, mobile device, knowledge base), the agent productivity is enhanced leading to reduction of overhead costs of agents.

Better Customer experience

Customer relations are drastically enhanced – connecting one to one with every customer via live agents. You can increase your customer loyalty, satisfaction and customer retention, leading to repeat business from existing customers, increase in LTV (Lifetime value) of your customers, positive word of mouth for your brand.

Case Tracking

Tracking helps you in faster case resolution. This leads to better management of a person’s day to day activities and manual errors are drastically reduced.

Security

Your data is completely safe and secure with the Service Cloud platform. It follows a multi-layered approach to protect the information which is vital to your business.

Leverage Social Platforms

You can also interact with your customers on social media such as Facebook or Twitter in real-time.

``The team at Virtuenix were consummate professionals and did a great job interpreting our vision and delivering a solution that meets our needs today but also positions us well for future growth. I would definitely recommend them to anyone who needs help implementing their vision and is looking for a responsive and responsible team to work with. ``

Jordan
President | US Based Leading Energy Provider

``The team at Virtuenix has always been an absolute pleasure to work with. They are not only reliable and easy to communicate with, but their mastery of all things Salesforce is second to none. Perhaps the greatest strengths of this team are their willingness to go above and beyond the client/vendor relationship (regardless of the internal cost) as well as their true solutions-based focus. Where other developers and technical teams stop at doing only what is asked of them, Virtuenix is capable and willing to think beyond a problem or challenge and find a best-practice based solution. Virtuenix will always be a go-to for off-shore Salesforce Admin, Developer, and Consulting needs.``

Nick Cervellera
President | Keyper Marketing & Digital - United States.

Key Features

  • Third Party Productivity

    Get all the information from customer profiles, case histories, to dashboards by giving them a unified platform.

  • Chat One-On-One Instantly From Any Device

    Connect to a Service agent via the web in real time while providing multilingual support allowing a real-time 1:1 chat instantly from any device.

  • Social Customer Service

    Handle cases on social media channels like Facebook, Twitter, etc.

  • Transparency, And Speed

    Omni Channel enables automatic routing of work items to the most appropriate and available agent ensuring that high priority work always receives immediate action.