Services Enhanced
Every customers want the accurate service, on time, all time. They also want to book a service appointment from any device and don’t really like to place calls to your customer service agents in order to request an appointment, or to cancel or reschedule their appointment. Consumers are becoming more and more accustomed to on-time information about events, from tracking a worker to that Uber-like experience. They want more visibility into what they can expect from their visit with a field agent, with the confidence that the job will get done on the first visit. The customer wants awareness of where the technician is, what time will he arrive, and how long it will take to finish the work.
Field service Lightning helps in management of work orders, scheduling, and your mobile workforce.
Our experts help in implementing automated Field Service Management solution suitable for service industries to analyse and predict job pipeline, book appointments, allocate skilled resources close to customer and reach customer within SLA to improve the service efficiency.
Field Service Lightning helps:
• Reduce Paperwork
• Enhance Job Visibility
• Effectively Manage Field Staff
• Manage Service Reporting
• Optimize Field Service Schedule
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Virtuenix was hired to build our custom Address Checker component. We have it using a checkout page that is completely PCI compliant via the gateway’s JavaScript. This component is also our CPQ engine and allows us to maintain what is displayed in checkout to the customer based on the products and price book in their specific geographic region. This is enabled by an ArcGIS integration using their API to validate that the address is in fact in our service area. We are fully dynamic in how we control the address validation and checkout flow. Specifically, based on the service territory status we show the customer different pages and products based on where they live. Virtuenix wrapped all this complexity in a very nice, mobile-first design on a public community page. I am extremely proud to give this partner 5 stars due to their ability to execute only after defining and documenting the solution. They have a very knowledgeable team in many areas of Salesforce and can solution any product on the platform.
Tyler CowieChief Information Officer | Tachus, LLC
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"The team at Virtuenix were consummate professionals and did a great job interpreting our vision and delivering a solution that meets our needs today but also positions us well for future growth. I would definitely recommend them to anyone who needs help implementing their vision and is looking for a responsive and responsible team to work with. "
JordanPresident | US Based Leading Energy Provider
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"The team at Virtuenix has always been an absolute pleasure to work with. They are not only reliable and easy to communicate with, but their mastery of all things Salesforce is second to none. Perhaps the greatest strengths of this team are their willingness to go above and beyond the client/vendor relationship (regardless of the internal cost) as well as their true solutions-based focus. Where other developers and technical teams stop at doing only what is asked of them, Virtuenix is capable and willing to think beyond a problem or challenge and find a best-practice based solution. Virtuenix will always be a go-to for off-shore Salesforce Admin, Developer, and Consulting needs."
Nick CervelleraPresident | Keyper Marketing & Digital - United States.
Key Features
Empower agents, dispatchers, and mobile employees to deliver end-to-end support.
Automate scheduling based on essential criteria to optimize on-site service and turn your data into action.
Receive information and share job updates anytime, anywhere from any device.
