Every customers want the accurate service, on time, all time. They also want to book a service appointment from any device and don’t really like to place calls to your customer service agents in order to request an appointment, or to cancel or reschedule their appointment. Consumers are becoming more and more accustomed to on-time information about events, from tracking a worker to that Uber-like experience. They want more visibility into what they can expect from their visit with a field agent, with the confidence that the job will get done on the first visit. The customer wants awareness of where the technician is, what time will he arrive, and how long it will take to finish the work.
Field service Lightning helps in management of work orders, scheduling, and your mobile workforce.
Our experts help in implementing automated Field Service Management solution suitable for service industries to analyse and predict job pipeline, book appointments, allocate skilled resources close to customer and reach customer within SLA to improve the service efficiency.
Field Service Lightning helps:
• Reduce Paperwork
• Enhance Job Visibility
• Effectively Manage Field Staff
• Manage Service Reporting
• Optimize Field Service Schedule
Empower agents, dispatchers, and mobile employees to deliver end-to-end support.
Automate scheduling based on essential criteria to optimize on-site service and turn your data into action.
Receive information and share job updates anytime, anywhere from any device.