Client is an Internet service Providing company in US. They have a vast network and largely expanding market. Their main focus is customer service and retention which makes their business model complex and could be a nightmare if handled manually.
A complex Problem requires a good Solution and that is what Virtuenix exactly provided. The business required a lead generation, lead retention and customer retention with a real-time billing and subscription solution. The solution required a complex solution of multiple systems integration and data synchronization within the systems in real time as well as in Asynchronous manner.
The Business Flow goes as follows.
- The customer/Lead visits to the Client Web page for Enquiry.
- If Services are absent, person details are stored as Lead and if services provided, customer is redirected to the checkout page.
- Plan selection and auto Checkout for the client and start subscription cycle for the customer.
The Requirements were as follows:
- Salesforce acts as the true source of data here and every information is passed and verified here.
- Integrate Mellisa Web API and ArcGIS for the purpose of address search suggestions and address verification in Salesforce.
- Creation of Business Logics in Sales and Service Cloud for ease and Business automation
- Lightning Components Development in the Salesforce and its integration with third-party tools.
- Recurly Billing & subscription system integration with the salesforce.