The construction and engineering industry is a global community of professionals working together to build great buildings, create jobs, and improve the quality of life for everyone who lives in or visits these beautiful buildings.
Construction projects can be large or small, but they all share one thing in common: they’re difficult and time-consuming. That’s why software like Salesforce offers such a powerful solution – it makes their job easier by automating tasks and streamlining processes.
Salesforce helps contractors spend their time planning, building, and shipping projects instead of dealing with endless paperwork, schedule changes, and other inconveniences.
In this blog post, we’ll explain some of the benefits that come from using Salesforce to run your company’s construction business.
Increase Productivity and Automation
A major reason why contractors use software to run their business is so they can focus more on building the project instead of going through the nitty gritty of everyday business functions.
Construction companies can spend their time in the actual planning and building their projects with quality and on time. Besides, they can also focus on their core competencies, instead of being trained on every little task that comes up on the job.
With automation, construction contractors and engineers can scale back their workload and have more time for the project itself. This is great for both the contractor and the people working on a particular project.
The workers get more done, and you also get more done. When using software to automate common tasks, you can expect to see an increase in productivity by up to 50%. This means valuable time will be available to be spent on more productive activities.
Have access to Data-Driven Tasks
One of the most useful benefits of using Salesforce to run your business is that it triggers a lot of data-driven tasks. This means that instead of just filling in forms and answering emails, you’ll be sending lots of detailed information to your customers, suppliers, and other stakeholders.
This information will help them make informed decisions and provide better interaction with you as the customer. You’ll also get faster response times, which will allow you to focus on the project itself.
Salesforce data-driven workflows are built to help you automate tedious tasks and free you to focus on the project itself. The information that flows through these workflows includes:
- Customer information – This includes addresses, phone numbers, and expected construction start and completion dates.
- Project information – This includes expected costs, lead times, and the availability of construction workers on the job.
- Stakeholder information – This includes departments that are working on your project, customers, and suppliers.
Customer Service with Live chat, In-app and more
One of the best benefits of using Salesforce to run your construction business is that you get a ton of flexibility when it comes to the customer service aspect. This is because it offers you so many options for customer service – and it’s all available right inside your Salesforce account.
You can chat with customers, fix their issues, and give them more information if they need it. You can also add features like 24/7/365 support, unlimited archiving, and more. This flexibility can help you outrun your competitors who only offer email and telephone support.
Salesforce also lets you create rich experiences that cater to your customers’ needs. You can create in-house apps for your customers based on their needs and preferences. For example, if you’re doing business in Chennai, you can create an app that helps Chennai clients find the best price and deals for building their new homes.
You can even offer online tools to help your clients save time and money, like a cost estimate tool or a home audit that helps you save money on construction mistakes.
Enhance Sales and Processes
In the field of construction and engineering, the Salesforce CRM system can help improve productivity and add substantial value.
Salesforce can help examine and enrich your leads, contracts and accounts. Sales can be augmented by closely monitoring all inbound prospects until they gain knowledge of your services and are ready for purchase.
With Salesforce it is easy to update the pipeline and report activity. Meanwhile, the sales team can update leads, contacts and opportunities in a continuous workflow without deviating from ongoing tasks.
All this ultimately means that time spent on researching is less and prospecting is more. This is enabled through complete, precise and prospective leads. This in turn ensures that there is a readily available platform for organizing the bids, structuring projects and enabling consequent tasks.
Salesforce thus enables a construction company focus more on collaboration, integration and successful execution of projects.
Flexible Scalability for Success
Salesforce offers a flexible system to scale resources to the extent of the customer’s cloud consumption. This makes Salesforce a cost-effective solution, especially for start-ups and SMBs in the construction and engineering field.
This means that you can configure Salesforce to align with the growth of your business. You can implement critical integrations that are in sync with other systems you already use.
Salesforce also enables you to track the progress of your projects by collating relevant information and providing your team with the appropriate relational mapping. This means accuracy in information sharing and successful business operations resulting in reaching business goals and achieving success.
Construction is a complex and challenging industry that offers a lot of opportunities for success. But it can be difficult and time-consuming work. That’s why it’s important to have access to the right tools to make your life as a contractor easier.
With the right software and approach, you can streamline all of your processes and save time and money on every aspect of your business.
If you are reaching out for streamlining your business processes and upgrading then you need a company like Virtuenix to make the transformation easier for you. Virutuenix is a Salesforce partner with all the necessary skills to get the job done within your timelines. Check it out at www.virtuenix.com